Introduction
AtCJ FASHION DESIGN INC., we take pride in the quality of our products and services. We understand that sometimes, a product may not meet your expectations, arrive damaged, or you may change your mind. Our refund policy explains the circumstances under which we may offer a refund and how to initiate a refund request.
Eligibility for a Refund
- Change of Mind: Please note that due to the custom nature of our products, we do not typically offer refunds for products if you change your mind or make a wrong selection. Please choose carefully before making your purchase.
- Faulty or Damaged Items: If you receive a product that is faulty, damaged, or significantly different from the description provided, you are eligible for a refund or exchange. Please report the issue to us within [number of days] days of receiving the item.
- Incorrect Orders: If you receive an incorrect item, please contact us immediately so we can rectify the error with the correct product or a refund.
Process for Requesting a Refund
- Contact Us: Reach out to our customer service team via cjfashion0318@gmail.com to initiate a refund request. Please provide your order number, the reason for the refund, and any supporting evidence (e.g., photos of a damaged item).
- Return the Product: If applicable, we may ask you to return the product to us. Instructions for the return will be provided by our customer service team.
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the status of your refund request.
- Refund Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [specify number of days] business days.
Non-Refundable Items
- Customized items that are made to your specifications unless they are faulty or not as described.
- Items that are returned more than 15 days after delivery.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Exchange Policy
If you wish to exchange a product for any reason, please contact us. The eligibility for an exchange will be similar to our refund policy.
Questions
If you have any questions concerning our return policy, please contact us at cjfashion0318@gmail.com.
